Managing Home Workers

Hybrid (a mix of working from home and the office) and remote (usually home working) roles have become extremely common and provide numerous benefits for the employer, employee and customer. However, it also comes with a number of pitfalls which can be avoided. The risks are many and complex and include but are not limited to;

• Cyber attack
• Customer service
• Mental health
• Stress management
• Time management
• Communication
• Isolation
• Safe and ergonimic workplace/equipment
• Etc

This course will help you to think out of the box and create a plan for migrating your team to home working. It also inlcudes the content from ‘Successful Working From Home For Travel Employees’ which you should provide for your team members to ensure that you’re both taking responsibility for creating a safe and productive work environment.

Key Topics Covered:

• Devise a plan to work from home, understanding everything you will need to guarantee a safe and conducive working environment
• Review a number of communication apps and approaches that maintain a sense of community, involvement and which avoid conflict and isolation
• Identify the different types of cyber attack and security measures you may need to take

Fi Morrison-Arnthal

Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.

Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.

As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.

Moving to Cape Town in 2005, Fi became Go2Africa.com’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high-performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.

Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.

Forming Big Ambitions, a business consultant company in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.

Fi returned to the UK in 2015, and is now the Managing Director at Ambitions Travel Recruitment and eLearning She is relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands to assist with their people plans.

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