The Global Organization for Stress, an independent global association dedicated to dealing with stress related issues around the world, reported the following alarming statistics:
80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. And 42% say their co-workers need such help – American Institute of Stress
Stress levels in the workplace are rising with 6 in 10 workers in major global economies experiencing increased workplace stress, with China (86%) having the highest rise in workplace stress – The Regus Group
Australian employees are absent for an average of 3.2 working days each year through stress. This workplace stress costs the Australian economy approximately $14.2 billion – Medibank
Approximately 13.7 million working days are lost each year in the UK as a result of work-related illness at a cost of £28.3 billion per year – National Institute for Health and Clinical Excellence
Many travel businesses are fantastic at identifying stress in their employees and good HR leaders have stress management as part of their company wellness campaigns. However, we as individuals need to also take responsibility for our welfare and be the first to recognise when our stress is increasing, and equip ourselves with the knowledge and tools to manage and reduce our stress.
This stress management course has created by Fi Morrison-Arnthal and Articulate. Fi is an award-winning travel industry training and development specialist who has managed international sales and customer service teams.
Key Topics Covered:
- Identify and list triggers that create stress within you
- List the various types of self-induced stress you have and ideas to remove these from your life
- Describe how emotional intelligence and ego state communication can help you to discuss work stress, and work together with your employer to improve your workplace environment
- List and practise several techniques to reduce stress
Fi Morrison-Arnthal
Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.
Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.
As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.
Moving to Cape Town in 2005, Fi became Go2Africa.com’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high-performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.
Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.
Forming Big Ambitions, a business consultant company in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.
Fi returned to the UK in 2015, and is now the Managing Director at Ambitions Travel Recruitment and eLearning She is relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands to assist with their people plans.
Harvinder Pereira
Harvinder is the HR Director EMEA at Norwegian Cruise Line Holdings Ltd.
She has worked within the human resources field for over 18 years, holding several senior executive positions. She is skilled in labour relations, organisational design & development, management & leadership, compensation & talent management.
Harvinder and her family live on the south coast of England. Living by the beach, she enjoys outdoor water sports including paddle boarding. She is a keen reader of literature, in particular Shakespeare and poetry. She enjoys the theatre, keeping fit and spending time with her family and friends.
Course Content
Course Includes
- 1 Lesson
- Course Certificate
